Terms and conditions of use

Johnson Ross tackle Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@johnsonrosstackle.co.uk.

Our Contact details:
Johnson Ross Tackle Ltd
3-9 Amwell St
EN11 8TP
Phone: 01992 462044
Email: enquiries@johnsonrosstackle.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Maestro/Switch/Electron/Visa and Mastercard. We do not charge for any item until it is ready to ship.
In the event that any items are out of stock we will not charge for them and they will not be placed on back order.
We will endeavour to call you on the contact number you provide to let you know what is unavailable.

Shipping And Handling

The maximum shipping we will charge is £8.00, however when we come to pack your order depending on the size and weight we will only charge the shipping at cost, this can be as little as £2.00.

Due to customs regulations we can no longer ship any liquid or powdered additives to the US or Canada.

Delivery Schedule

We pride ourselves on our delivery speed and will normally send your order within 24 hrs .

Back Orders

If item is not in stock, we will not back order for you.

Tax Charges

All the prices quoted within this site include 20% VAT.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please note that newer versions of Internet Explorer display the Padlock symbol in the address bar at the top of your screen.

Reaching Us

If you need to reach us, please email us on enquiries@johnsonrosstackle.co.uk, alternatively, you can call on 01992 462044 (International +44 1992 462044) or write to us at:
Johnson Ross Tackle
3-9 Amwell St
EN11 8TP

Returns Policy

If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned to us in their original condition and packaging, the goods need to be returned within seven working days. Under these circumstances the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.
Should an item develop a fault we will do all we can to rectify the situation in mutually beneficial manner.

Recycling Programme

Free in-store take back is offered to individuals purchasing new electronic equipment in store. Qualified purchasers are eligible to return one item of electronic equipment with each purchase of an equivalent piece of equipment.

Online Purchases

Qualified purchasers are still eligible to return one item of electronic equipment with each purchase of an equivalent piece of equipment. Upon ordering an item that qualifies we will supply pre addressed packaging to return the old item back to us, however under these circumstances the return postage will be paid by the customer.

Johnson Ross Tackle will not accept hazardous waste as well as cracked or broken batteries and cracked or broken displays.

Products returned to Johnson Ross Tackle, and the components contained therein, will be reused, recycled, recovered or disposed of as appropriate in accordance and compliance with EU and domestic legislation.

WEEE Information

The Waste Electrical and Electronic Equipment (WEEE) Directive is a Europe wide initiative which aims to prevent electrical and electronic waste arising and to encourage its reuse, recycling and recovery. It sets requirements for the collection, treatment, recycling and recovery of WEEE. Manufacturers and retailers are responsible for financing these activities and the consumer is entitled to dispose of their electrical and electronic waste without any charge

Waste products that will be classified as WEEE, are identified with a crossed out wheeled bin symbol with a date code or a solid black bar beneath it. These WEEE marked products should not be mixed with general household waste, but kept separate for the treatment, recovery and recycling of the materials used.

If consumers dispose of WEEE correctly, they will be helping to save valuable resources and to prevent any potential negative effects upon human health and the environment, of any hazardous materials that the waste may contain.

Johnson Ross Tackle encourages all of our customers to take any waste electrical or electronic items to their nearest Local Authority civic waste site, where the waste will be accepted for its correct recovery and recycling without any charge.